Complaints procedure

Complaints procedure

 

The procedure to comply with the customers' suggestions and complaints is as follows:

  1. 1. The user can make a petition, suggestion or complaint to customer service through phone or e-mail. Furthermore, if you wish, you can contact the designated Publisher sales representative. If the customer's problem remains unsolved, they can directly contact the company's management.
  2. 2. If the complaint is not addressed, you can directly call the Publisher's phone number (34) 902 121 255 or send the unsolved complaint to the following e-mail quejasdireccion@tirant.com